We are convinced of the need to transform our power relations with the population that participates in our work. For this reason, we have decided to mobilize several processes within the institution to promote accountability as a programmatic principle that must be understood, internalized and specified in the organization’s daily life.
Accountability (DRC) is one of the means by which we account for the fulfillment of agreements and commitments assumed, both with the people we work with and with other actors. This process implies ensuring the people’s direct and sustained participation, as well as mutual feedback by promoting more equitable power relations and strengthening the organization’s management.
As an organization, we emphasize on meeting these four accountability components:
We provide information to our participants and key actors about our interventions. This allows us to create respect, trust and transparency relationships. Our work focuses on making information public and accessible to everyone, including the most vulnerable groups due to distance, language or other factors. To do so, we have implemented various resources: web page; social media such as Facebook, Instagram and LinkedIn; WhatsApp and Messenger chats; dissemination of videos, audios, presentations, flyers and meetings among other means, where everyone can find the information they need.
One of our strategies is for the participants to get involved in the developing the interventions we carry out. To do so, we seek that they participate in decision-making with mutual responsibilities defined from the beginning to the end of each process. In this way, key actors can play an active role in decision-making processes that affect them. Some of the mechanisms we use and that guarantee representation for everyone are project management committees, community meetings and assemblies, participatory meetings, consultation reception, among others.
As an institution, we have open mechanisms and channels for managing complaints, claims and suggestions. Through them we can understand and verify if we are achieving our goals and we can incorporate the necessary changes in our interventions. We have a telephone line, e-mail and comment, complaint or reporting notebooks to collect the voice of our participants and key actors. We are currently developing more accessible mechanisms for groups that are more vulnerable due to their distance and lack of access to the media.
We use our tools to continuously fuel learning and assess progress in all our interventions, as well as to implement corresponding improvements in our processes.
Call free toll to 0-800-71-255 or to mobile phone 945 101 839 from Monday to Thursday from 9:30 a.m. to 5:30 p.m. and Fridays from 9:30 a.m. to 2:00 p.m. Write to [email protected]