We are convinced of the need to transform our power relations with the population that participates in our work. For this reason, we have decided to mobilize several processes within the institution to promote accountability as a programmatic principle that must be understood, internalized and specified in the organization’s daily life.

Accountability is the people’s right and the organization’s duty

Accountability (DRC) is one of the means by which we account for the fulfillment of agreements and commitments assumed, both with the people we work with and with other actors. This process implies ensuring the people’s direct and sustained participation, as well as mutual feedback by promoting more equitable power relations and strengthening the organization’s management. 

As an organization, we emphasize on meeting these four accountability components: 

Information and transparency

We provide information to our participants and key actors about our interventions. This allows us to create respect, trust and transparency relationships. Our work focuses on making information public and accessible to everyone, including the most vulnerable groups due to distance, language or other factors. To do so, we have implemented various resources: web page; social media such as Facebook, Instagram and LinkedIn; WhatsApp and Messenger chats; dissemination of videos, audios, presentations, flyers and meetings among other means, where everyone can find the information they need.

Participation and decision-making

One of our strategies is for the participants to get involved in the developing the interventions we carry out. To do so, we seek that they participate in decision-making with mutual responsibilities defined from the beginning to the end of each process. In this way, key actors can play an active role in decision-making processes that affect them. Some of the mechanisms we use and that guarantee representation for everyone are project management committees, community meetings and assemblies, participatory meetings, consultation reception, among others. 

Feedback mechanisms through comlpaint and report management

As an institution, we have open mechanisms and channels for managing complaints, claims and suggestions. Through them we can understand and verify if we are achieving our goals and we can incorporate the necessary changes in our interventions. We have a telephone line, e-mail and comment, complaint or reporting notebooks to collect the voice of our participants and key actors. We are currently developing more accessible mechanisms for groups that are more vulnerable due to their distance and lack of access to the media. 

Quality management

We use our tools to continuously fuel learning and assess progress in all our interventions, as well as to implement corresponding improvements in our processes. 

What benefits does accountability bring us?

It improves our work.

It strengthens our credibility and trust.

It legitimizes our work before the population and gives us the opportunity to be a benchmark for others to imitate our actions.

It prevents and/or reduces different forms of corruption, for example, favoritism, nepotism, embezzlement, fraud or any other form of behavior that violates personal integrity.

It contributes to our learning and organizational maturity.

It strengthens capacities and empowers the participating population.

Help CARE Peru to improve

Call free toll to 0-800-71-255 or to mobile phone 945 101 839 from Monday to Thursday from 9:30 a.m. to 5:30 p.m. and Fridays from 9:30 a.m. to 2:00 p.m. Write to [email protected]  

Susana Osorio,
Jefa de Unidad de Género y Compliance

Words by Susana Osorio, Gender and Compliance Unit Head

We know that the barriers faced by women in our country have a structural gender discrimination basis. In the context of the economic and health crisis, it is girls and women who suffer the most from its economic effects, since they generally earn and save less than men. In addition, they represent the majority of single-parent households and disproportionately hold the most insecure jobs in the informal economy and in the service sector, giving them less access to social protections.